Sanacras Return Policy

1. Grocery Products (Delivered in Indore)
   • Non-Returnable: We do not accept returns for grocery products delivered within Indore. This policy ensures the quality and safety of our food items.
2. Other Products (Delivered Across India)
   • Return Window: You may return non-grocery products within 2 days from the date of delivery.
   • Return Process:
     1. To initiate a return, please contact our customer service team at [email protected] or +91 9244299061 within the return window.
     2. Provide your order number, product details, and reason for the return.
     3. Our team will assist you with the return process and provide instructions for returning the item.
3. Conditions for Return
   • Products must be in their original condition and packaging.
   • All accessories, manuals, and free gifts (if any) must be included.
   • The product should not be used or damaged.
4. Refunds
   • Once we receive and inspect the returned product, we will process the refund.
   • Refunds for online payments will be credited back to the original payment method.
   • For Cash on Delivery (COD) orders, refunds will be processed through bank transfer or as store credit, based on your preference.
5. Exceptions
   • Certain items, such as perishables, personal care products, and custom-made items, may not be eligible for return. These exceptions will be clearly mentioned on the product page.
6. Contact Us
   • If you have any questions or need further assistance with your return, please reach out to our customer support team at [email protected] or call +91 9244299061.